Frequently Asked Questions


Attane Health provides inclusive access to personalized, nutritious groceries and educational resources for those living with chronic health conditions. You can search and filter products by categories, ingredients, allergens, certifications and more!  Your order will then be shipped directly to your home.

Unlike your local market, you can shop on 24 hours a day, 7 days a week.

Of course! Although we are currently invite-only, your friends and family members can follow us on Instagram and Facebook.

Shopping & Ordering:

After you’re done shopping, click on the cart icon in the top right-hand of the page. You’ll then click the “View Cart” or “Checkout” button to be taken to review your order or to the checkout page where you enter your payment info and confirm your shipping address. And that’s it! We’ll email you when your order has been processed and shipped.

Log into your account and use the search bar or filters to find products by category, ingredients, allergens, certifications, health conditions and more.

Bulk options keep prices down and allow you to stock up. Don’t worry; more individual items will be added over time as they become available.

Absolutely! Attane Health welcomes your product suggestions! While we can’t guarantee fulfilling all requests, your input is crucial in enhancing our offerings. Let’s make Attane Health even better together!

Please contact Customer Service and we will correct this issue asap!

Your credit appears in your account monthly and appears at the top of your page once logged in. Make sure to use the full credit every month because any unused amount will not roll over. You can use your credit once per month.

Certainly! Shop over your credit, and on the checkout page, use your credit or debit card to pay the difference.

Shipping & Delivery:

We ship your order through UPS, USPS and FedEx. Depending on the size of the order, it can come in multiple boxes that do not all arrive on the same day. You will typically receive your order within 5 – 7 business days.

All orders are shipped directly to you for your convenience.

We’re sorry for any damage. Please take a picture of the damage and email to Customer Service , and we’ll assist you promptly.

We apologize for the oversight. Email Customer Service with your name and the name of the product you are missing, and we will work to locate the missing product and/or process a reshipment of the missing product asap.

All products in our marketplace are high-quality and nutrient-dense, but at times you find a product that may not agree with your taste preference. That is okay and we understand! However, at this time we cannot handle returns or exchanges, but we always welcome your feedback at Customer Service.

Please take a picture of what was received and email Customer Service. We ask that if you cannot safely consume a product, please pay it forward and donate to a local pantry.

Nutritional Coaching

For those with coaching as a benefit
After you have completed your first order, you will be prompted to schedule with a coach. On their calendar you will find a bio of each coach so that you can decide which coach best suits you. You will also receive an email to sign up for coaching after your first order. This email will also include a link to sign up for coaching.

Each coach has a calendar link to schedule your initial coaching session. At the end of your sessions, your coach will always schedule you for your next session.

We understand that life happens! As soon as you are aware of a cancellation, please contact Customer Service at (833) 883-4299 so that we can notify your coach and reschedule your session as soon as possible.

Please contact Customer Service and let us know you would like to change your coach and the reason why.

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