Frequently Asked Questions
Unlike your local market, you can shop on FreeFromMarket.com 24 hours a day, 7 days a week!
Shopping & Ordering:
After you log into your account, in the left column you can search by keyword or use the different filters. For example, you can look for products by category (e.g., fruits & vegetables, snacks), ingredients / allergens (e.g., peanut-free, milk-free), and certifications (e.g., vegan, gluten-free, non-GMO).
Since a lot of people need to avoid specific ingredients and allergens, we’ve added allergen icons to make it easier to see which products do not include those ingredients. For example, the yellow icon of an egg with a line through it means the product does not contain any eggs. We try to be extra conservative when it comes to food allergies, so if the label says the product was made in a facility that has eggs, we will not include the egg icon on that product. However, we strongly recommend that you always read every label on each product you order.
Free From Market was built for YOU, so we definitely want to hear about any products or brands which you’d like to see on the site. You can give us your suggestions here.
Yes, you can! People love finding their groceries on Free From Market, so it’s no problem if you want to purchase beyond your monthly credit. On the checkout page, you’ll simply use your credit or debit card to pay for any amount above your credit.
Shipping & Delivery:
First off, we’re very sorry if any items were damaged during shipment. Please take a photo of the product(s) and attach the pics in an email to he**@fr************.com to let us know.
We’re unable to handle returns or make exchanges, so please double check your cart before you place an order. We’re constantly trying to improve the site, so please send a note to he**@fr************.com to let us know why you didn’t like something in particular.
Again, we’re really sorry if something was missing. Your order was packed by good-hearted humans, not robots, but sometimes mistakes happen. Please email us at he**@fr************.com and include your name and the date you placed your order.
Please take a picture of what was received and email he**@fr************.com. We ask that if you cannot safely consume a product, please pay it forward and donate to a local pantry.